Week 7 - Content Management and Knowledge Transfer

So, ladies and gentlemen, today was an very interesting day in the world of content management. We had a serious sit-down with some knowledge transfer competitors by the name of Dakota Systems. They basically prepared a nice proposal, reasonably priced, that reflects their knowledge transfer services. What is knowledge transfer you ask? Simple, it's when one entity teaches another entity how to do stuff in an efficient and effective manner (and people versus instruction manuals are needed to transfer the knowledge because most of the knowledge is tacit, or ingrained in the minds of the experts, hardly ever extracted into the written word).

More specifically, in the field of content management, knowledge transfer equates to a team that teaches others how to use a CMS system, how to push the system to its boundaries, how to evaluate technical issues effectively, how to use the system in the most efficient way, how to ensure that the system remains expandable (so that, in the future, content can be built up, figures or diagrams can be easily altered, etc.). This knowledge transfer team also offers coding training in case the system actually needs to be reprogrammed for any reason. Lastly, and maybe most importantly, the knowledge transfer team should define and shape the process by which the actual content moves from the old suite of deliverables and documents into the new content management system.

Piece of cake right? No. That's why it's imperative to use a knowledge transfer team that knows what the hell they're talking about. And in our meeting today we had some individuals who did not hesitate to answer the tough questions. They seemed to already know the system (even though they did not build it) inside and out. They also easily grasped our current process and illuminated the direction in which we now need to head. And we haven't even hired these guys yet.


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